As part of our ongoing commitment to providing the best possible shipping experience, we want to inform our customers of a temporary tracking limitation regarding recent changes in FedEx’s service structure.
FedEx has recently split its standard parcel and freight operations into separate tracking systems. Currently, the automated tracking links generated by our warehouse system are only compatible with standard FedEx Parcel shipments. We are actively working on a system update to ensure that all future tracking links automatically direct you to the correct carrier platform.
In the meantime, if you have received a tracking link that is showing an error or failing to update, and your order was shipped via freight, please follow these simple steps:
- Copy the tracking number provided in your shipping confirmation email.
- Visit fedexfreight.com (or the dedicated FedEx Freight tracking page).
- Paste your number into the tracking field to view your shipment’s progress.
We appreciate your patience and understanding as we work to resolve this technical integration quickly. For any immediate questions regarding your shipment, please contact our Customer Support team.
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